Document-Level Multi-Aspect Sentiment Classification as Machine Comprehension

Document-level multi-aspect sentiment classification is an important task for customer relation management. In this paper, we model the task as a machine comprehension problem where pseudo questionanswer pairs are constructed by a small number of aspect-related keywords and aspect ratings. A hierarchical iterative attention model is introduced to build aspectspecific representations by frequent and repeated interactions between documents and aspect questions. We adopt a hierarchical architecture to represent both word level and sentence level information, and use the attention operations for aspect questions and documents alternatively with the multiple hop mechanism. Experimental results on the TripAdvisor and BeerAdvocate datasets show that our model outperforms classical baselines.